FAQ
Our Brand
Is this brand Indigneous-owned?
100%
Can everybody wear your designs?
Yes.
We make all of our original designs with the intention for all to wear.
Yes really, even our 'You Are On Native Land' designs.
Can you make products that say "We Are On Native Land"?
This apparel is made for everyone to wear. :)
Making space and increasing visibility for ourselves as Indigenous peoples means sharing our perspective. Changing this narrative to a more "universal" or non-native perspective defeats the purpose. Wear with pride. Wear as an ally. Wear to start conversations.
Where does my money go when I buy Urban Native Era products?
WITH EACH PURCHASE YOU ARE INVESTING IN INDIGENOUS ENTREPRENEURSHIP AND ALLOWING US TO GIVE PRODUCTS FREE OF CHARGE, DONATE TO FELLOW INDIGENOUS ORGS/CAUSES & FUND OUR WORK THAT BUILDS OUR COLLECTIVE COMMUNITY.
Do you donate profits to Native communities/Indigenous people?
URBAN NATIVE ERA IS OWNED & OPERATED BY INDIGENOUS PEOPLE. PROFITS GO TO HIGHLY MOTIVATED & ASPIRATIONAL INDIGENOUS INDIVIDUALS PURSUING THEIR DREAMS. WE ALSO LOVE TAKING ON PROJECTS THAT DONATE 100% PROFITS. READ ABOUT OUR INDIGENOUS GRAD SHIRTS IN VOGUE.
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
How long does shipping take?
YOUR ITEM(S) WILL BE SHIPPED IN 1-3 BUSINESS DAYS FROM THE TIME YOU PURCHASE. DEPENDING ON WHERE YOU LIVE ITEMS CAN TAKE UP TO 5 BUSINESS DAYS WITH THE CURRENT SITUATION WITH UNITED STATES POSTAL SERVICE.
INTERNATIONAL SHIPPMENTS CAN TAKE BETWEEN 2-4 WEEKS LONGER DEPENDING ON DESTINATION.
My package is taking a long time. What do I do?
FIRST, DOUBLE-CHECK THE ADDRESS YOU PROVIDED.
IF YOU HAVE NOT RECEIVED A SHIPPING NOTIFICATION WITHIN 3 DAYS OF PURCHASE PLEASE EMAIL HELLO@URBANNATIVEERA.COM.
ONCE YOUR ITEMS HAVE LEFT OUR WAREHOUSE WE HAVE NO CONTROL OVER THEIR JOURNEY TO YOU.
What is the shipping policy?
Please review the delivery address carefully as we are unable to edit after purchase. Thank you!
A tracking number will be emailed to you when the order ships. Typically domestic orders are shipped in 7 - 10 business days. Please note, many carriers have been experiencing delays.
International Orders - International orders ship in 16 - 25 business days. Great news - at checkout duties and taxes can be paid for upfront.
Lost in Transit - If there are no updates on your tracking number for a minimum of 20 days (domestic) or 30 days (international), please email hello@urbannativeera.com with your order number on the subject line. Depending on product availability, we may be able to replace your package.
Holidays - When a federal holiday falls on a non-workday - Saturday or Sunday - shipping carriers may observe the holiday on Monday or Friday. Holidays may include: New Years Day, Martin Luther King Jr. Day, Washington's Birthday, Cesar Chavez Day, Memorial Day, Juneteenth, July 4th, Labor Day, Veterans Day, Native American Heritage Day (Nov 23rd & 24th), and Christmas.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
What is the return policy?
To start a return, the item must be in the same condition that you received it, unused with tags, and in original packaging within 10 days of purchase. This ensures it will be restocked at the warehouse.
Customers pay for return shipping, unless stated otherwise or under extreme conditions. The return shipping label will be emailed to you and the cost of shipping charges will be deducted from your credit amount.
You can always contact us for any return question via online chat or hello@urbannativeera.com. Currently our customer service reps do not work weekends. Please remember kindness as these are live human beings behind the screen, trying to help.
Do you accept exchanges?
In efforts to support thoughtful purchases, we do not accept exchanges unless the product has a manufacturing defect. In that case please contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please attach a photo of the received product to the initial email.
Many product descriptions include measurements in the drop down tab to ensure accurate size selection before purchase. Our goal is to bring intentionality to online consumerism. If the desired product does not have a size chart, please reach out to support.
Please note, the original tags must be attached and recycled poly-packaging in good condition to be accepted.
Get in touch
Have questions about your order, or a general enquiry?